Help & Support

I cannot create my personalised gift?
Please ensure that:

  • pop ups on your PC are not blocked
  • javascript or active scripting is enabled (this is enabled by default)

Are my personalised gifts of the highest quality?
We pride ourselves on the high quality of our products. We print your gifts using a Hewlett-Packard Indigo machine (the HP3050), which is the world’s largest ink based digital printer. This printer uses liquid ink reproducing to a higher quality than toner or powder based technology.

I have already ordered my personalised gift and would like to re-order. Can I?
Simply log in and visit your ‘Saved projects’. Here all your previous orders are saved and you can either reorder the same product or edit and reorder with new pictures or text. You only need to ensure that you still have the same pictures in your image library. Once they have been deleted they will need to be uploaded again.

I would like to order more than 10 of the same item with the same image. Can I?
Our products are for personal use only. For orders over 10 please contact us directly with details of your intended use.

How long until I receive my gifts?
We deliver internet orders within seven days.

How much does delivery cost?
UK delivery is free. Mailing charges to Europe (£3.00) and the rest of the world (£5.00).

Can I change the start month of my calendar?
Yes, it is easy to change the start month by clicking on the preferred month.

Can I include captions on my calendar?
Yes, you can add month captions and special date captions on A3, A4 and A5 calendars This option is not available for A6 desk calendars as captions are not legible. The maximum number of special date captions is 50. We also have a range of preset dates such as bank holidays etc.

What size calendars do you offer?
You can choose from our popular wall calendars in standard A4 (210mm x 297mm) or a larger A3 (double A4). You can also create A5 and A6 desk calendars. Simply make your selection either at the beginning or at the end on the upload page.

Can I order my calendar by post?
Yes. click here for an order form. Allow 28 days for orders received by post.

Can I order different products at the same time?
You can create as many products as you like. Visit your ‘Saved projects’ area to see what projects you have started.

Will the preview of my notelets and cards look like this when printed.?
Due to the web browser we have to limit the size of preview graphic. Your image will appear much larger on the final print copy. The text will also appear crisp and clear.

If I re-order will my captions be saved?
Yes, all text and images for all products is saved for easy re-ordering. You can amend them at any time before payment.

Can I access my images from my home and work computer?
Yes, simply log in to access your account anywhere you like.


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